Big Bounce Frequently Asked Questions
Thanks for booking with us! We are excited for your upcoming event! To help make your event go smoothly please read the info below!
For Fun Flicks setup FAQs- Please scroll down to FunFlicks!
Feel free to call us with any questions- anytime prior to your event! We are here to help!
Please call if you have questions on dimensions.
Each blower requires a plug in. No more than two blowers on any one circuit. Normally each inflatable runs off a regular 110v outlet on a dedicated 20 AMP circuit – this is usually what you would consider a “normal plug” in most homes and businesses. We'll need a dedicated circuit without other electrical devices plugged in to prevent power loss due to "tripping" a circuit breaker. We will not run any unit more than 75 feet away from an outlet. Please do not worry about running any electrical extension cords before we arrive. We do like to use our own. You may help by testing your outlet before we arrive. Please discuss power requirements prior to your day's event. Big Bounce Fun House Rentals will provide the necessary extension cords in order to reach your power source. We will not be responsible for the equipment not running off of insufficient circuits. We do offer generator rental if needed. Most inflatables will need to stay plugged in the entire time.
First, make sure we have discussed what type of surface we are going to set up on. This does make a difference as to what our staff prepares to bring to your job. If we do not know or intended surface, or you switch your plans, we may not be prepared to securely fasten your inflatable safely, thus forfeiting the rental.
If on grass- first look for a nice flat area. If your grass needs to be cut, try to do it a couple days prior. The morning of with fresh clippings makes for an awful mess in the inflatables. Our delivery crew cannot wait for anyone to finish cutting the area where we are suppose to set up. Please also check the area for any stumps, twigs, childrens’ toys, animal feces, or any other obstructions before we arrive. Please remember our delivery staff may have several other places to be and keeping on schedule is important for everyone’s fun that day!
If on asphalt or pavement- Please make sure all cars are moved and the surface has been swept for any leaves, small gravel, or any other obstruction.
Look above, make sure there are not any low limbs or wires where we are going to be setting up.
Building a fire? Please make sure it is away from any inflatables.
All parties like goodies for their guests. Know that silly string and inflatables DO NOT mix. The silly string “eats through” the vinyl.
Gates or steps? Please let us know.
If there is a chance for rain or even a popup shower, we don’t get too concerned. The all day rain or high winds, we will have to cancel. Big Bounce will not cancel anything until the morning of. If your event is in question due to weather, we will discuss it the day before when we call for delivery. Final call will be made early morning the day of your event. Once our delivery crew leaves, you will be charged. Units are charged for time out not time used.
While we have a blast with children and love their help, we ask that they are not playing on the equipment as we set up. To young eyes it may look like we are finished setting up with everything being blown up, but we might still be staking down, cleaning, and checking out that the electrical is going to be just fine. When we are finished setting up, we will need to do a safety walk around with the responsible adult ( If you are attending the inflatables). Then the fun may begin!
Yes, yes and yes! – A responsible adult age 18 or older must supervise your inflatable the entire time of play. This ensures safety for your event. One adult per inflatable unless your event specialist has told you different.
Of course, our staff is always happy to stay and watch over the inflatables for an additional fee. Ask your party specialist if you are interested.
Our job is to make sure your guests have a great time all while being very easy for you!
Please call us with any questions and we will see you soon!
Fun Flicks Frequently Asked Questions
It’s almost Fun Flicks Movie Party Time…………IMPORTANT info………Please read!
Here some frequently asked questions, answered to help you prepare for your upcoming Fun Flicks Movie Event:
Space required for the 16-foot small backyard screen is 16-foot wide, 16-foot deep, 16-foot tall.
If you upgraded your screen to the 21-foot Premiere, space required is 21-foot wide, 21-foot tall, 16-foot deep.
Basically, we place a tarp on the ground that is the above dimension. The screen sits on the tarp and is inflated. The sound system sits on the tarp behind the screen or just in front of the screen. The projector will sit on a table approximately 15-20-foot in front of the screen. The projector table is not tall. It takes up 1 seat in your crowd. Your guests can sit in front of, behind or beside the projector table.
The screen will NOT fit under awnings, pavilions or trees due to the height.
If popcorn is included with your package, we provide everything. We bring the popcorn machine, table, table cloth, popcorn and bags (popcorn is with coconut oil – not peanut oil). We set up and pop in an area where your guests can walk up to our display table and take a bag of popcorn. Popcorn is served approximately 15 minutes before Movie Start Time indicated on your invoice. We pop and serve popcorn based on your crowd size – usually 1 bag per person. Approximately 40 minutes into movie time, we may clean and remove the popcorn machine (usually leaving some extra bags of popcorn for your guests).
Your Fun Flicks Host will arrive approximately 1-1.5 hours before Movie Start Time indicated on your invoice. Fun Flicks Host will call you approximately 2-4 hours before this arrival time to introduce himself/herself and review driving directions. Sometimes a Host may be delayed due to traffic and other circumstances. We don’t consider a Host late unless the movie did not start on time. If your Host is running behind, he/she will call you en-route to keep you informed of arrival time. Understand this equipment can be set up in as little as 30 minutes. We tell the Hosts to arrive 1.5 hours prior to allow for any emergencies or problems with your set-up location, etc. There is buffer room, to allow the Host to have a complete set-up ready by the official Movie Start Time indicated on your invoice.
We do NOT cancel your event until 12:00 noon the day of your event (unless YOU want to cancel earlier). Please review weather at www.weather.com. Put in your zip code and click hour-by-hour. This is the only tool we use to predict the weather. You have until 12:00 noon on the day of the event to make a final decision. If we depart for your location, and you cancel after this time, there is NO REFUND or future rain dates. We do NOT look at weather until the morning of your event. Predictions change – we want to give you the opportunity to have the event so we recommend not cancelling until the morning of the event.
If you postponed your event, and it clears up..... We both are discouraged. We want to host your event as much as you do. Unfortunately, we won’t have enough time to gather the Host and the equipment to arrive to your location on time. If your event was scheduled to be indoors if rain, we are still coming….and if it is nice out, we will set up outdoors. (Just think about the mud factor)
Your Fun Flicks Host is comfortable with 2-2.5 hour MAXIMUM of show time. Anything over 2.5 hours requires the double feature charge of $149. As you know, most movies are 1.5 hours. Feel free to provide music DVD’s, cartoons, pictures of the kids and video games before the movie if desired. Just remember, your Movie Start Time is the time you start the media, DVD’s, cartoons, video games, etc. You will most likely not see images before Movie Start Time due to the daylight. Keep in mind your end time – you don’t want to keep the kids up all night.
Tips are customary in any service business. However, please only tip if your Fun Flicks Host goes above and beyond the normal service expected. Tips range from $20-$100. We encourage our Hosts to offer excellent customer service and you can help by not tipping if they don’t offer this quality service!
- Susan, Paula or Lori will be in touch with you the day before the event. This call ensures we have not forgotten your function. We will also talk details about your event Host, weather and location. Please look for our call. We are not able to dispatch the Fun Flicks Host with details, unless we talk with you!
- Please understand the Movie Start Time on your invoice. This is when we start the movie or entertainment you provide. If you desire to start later, please inform us when we call the day before your event. Your Host is expecting a 2-2.5 hour event. If you start late, and your show runs late, Host expects additional payment for the unexpected additional time.
- Have a party plan and let your Fun Flicks Host know the details. When the Fun Flicks Host arrives, be sure to share details of your event. Are you doing a birthday cake, gifts, announcements, dinner or games? Your Host will help you orchestrate the events and help you stay on time. Your goal is to start the movie at movie show time indicated on the invoice – we want to help.
- If you are playing video games or showing a slide show presentation at Movie Show Time indicated (but before the movie itself), please provide all cords and equipment to connect to our equipment. You must provide the video game console, video games and wires. You must provide the lap-top computer if the presentation is on a CD. If your presentation is burned onto a DVD and works in your home DVD player, it should work in our DVD player.